No water in train toilets': Railways told to pay Rs 15,000 to passenger

Benchmarks Nifty22,627.95-121.8FEATURED FUNDS★★★★★Motilal Oswal Midcap Fund Direct-Growth5Y Return18.23 % Invest NowFEATURED FUNDS★★★★★UTI Aggressive Hybrid Fund Regular Plan-Growth5Y Return8.47 % Invest NowEnter search text:

The Economic Times daily newspaper is available online now. Read Today's Paper 'No water in train toilets': Railways told to pay Rs 15,000 to passenger travelling from Bengaluru to ShivamoggaET OnlineLast Updated: Oct 28, 2026, 12:06:00 PM ISTSynopsis

A consumer commission in Shivamogga has directed South Western Railway to refund Rs 1,000 with 6% annual interest and pay Rs 15,000 in compensation and litigation expenses to a passenger travelling with 23 relatives. The family reportedly got off a train at Tumakuru after finding no water in the toilets and receiving no response from the station master, forcing them to spend an additional Rs 1,760 on tickets for another train.

Listen to this article in summarized format

Loading...×A family outing by train turned into an expensive detour for a man travelling from Bengaluru to Shivamogga with 23 relatives after they allegedly found no water in the train's toilets and received no response from the station master at Tumakuru. The family got off the train and bought tickets for another service, spending an additional Rs 1,760. The incident has now led to a consumer commission directing South Western Railway (SWR) officials to refund the original ticket fare of Rs 1,000 with interest and pay Rs 15,000 towards compensation and litigation expenses. According to a release issued by the information department, the Shivamogga District Consumer Disputes Redressal Commission passed the order on October 23.

Train toilet water shortage forces family of 24 to get off at Tumakuru

Nagendra, a resident of PWD Quarters in Basavanagudi, Shivamogga, was travelling with 23 family members and relatives from Yesvantpur to Shivamogga on train No. 66575. The group had purchased general tickets worth Rs 1,000 for the journey.

Read more - Forgot your charger, shoes or laptop on a train? Delhi RPF gets 54% more calls from passengers in 2026; check how to recover lost items

During the trip, the passengers found that there was no water in the train's toilets. They reportedly approached the station master at Tumakuru for assistance but received no response.

With the problem unresolved, the family decided to get off at Tumakuru and continue their journey on another train. They purchased fresh tickets, spending an additional Rs 1,760.

Live Events

Passenger approaches consumer commission after railway officials fail to respond

After the incident, Nagendra sent a legal notice to the railway authorities. When he received no response, he filed a complaint before the Shivamogga District Consumer Disputes Redressal Commission.

The complaint led to proceedings against the railway authorities over the inconvenience caused during the journey and the additional expenditure incurred by the family.

Consumer court orders Railways to refund ticket fare with interest

On October 23, a bench comprising commission president T Shivanna and member BD Yoganand Bhandya directed the station masters of South Western Railway in Bengaluru and at Tumakuru railway station to refund the original ticket fare of Rs 1,000.

The refund must carry 6% annual interest, calculated from April 15, 2025, and be paid within 45 days.

The commission also directed the railway authorities to pay:

• Rs 10,000 as compensation for the inconvenience caused.
• Rs 5,000 towards litigation expenses.
• Rs 1,000 as a refund of the original ticket fare, along with 6% annual interest.
• The compensation and litigation expenses must also be paid within 45 days.

What happens if Railways misses the 45-day deadline?

The commission has specified a higher interest rate if the railway authorities fail to comply with the order within the stipulated 45 days.

In that case, the amount payable will attract 10% annual interest until full payment is made, according to the information department's release.

The order provides relief to Nagendra after the family had to abandon its original train journey and pay extra to reach its destination following the reported lack of water in the toilets and the failure to obtain assistance at Tumakuru.

Add as a Reliable and Trusted News Source Add Now!
(You can now subscribe to our Economic Times WhatsApp channel)
Read More News onIndian Railways consumer court orderSouth Western Railwaytrain toilet water shortageRailways passenger compensationTumakuru railway stationtrain passenger complaintRs 15000 compensationtrain toilet facilities IndiaIndian Railways consumer court ordertrain toilet facilities IndiaIndian Railways refund order

(Catch all the Business News, Breaking News and Latest News Updates on The Economic Times.)

...moreless
(You can now subscribe to our Economic Times WhatsApp channel)
Read More News onIndian Railways consumer court orderSouth Western Railwaytrain toilet water shortageRailways passenger compensationTumakuru railway stationtrain passenger complaintRs 15000 compensationtrain toilet facilities IndiaIndian Railways consumer court ordertrain toilet facilities IndiaIndian Railways refund order

(Catch all the Business News, Breaking News and Latest News Updates on The Economic Times.)

...morelessContinue reading with one of these options:Limited AccessFreeLogin to get access to some exclusive stories
& personalised newslettersLogin NowUnlimited AccessStarting @ Rs120/monthGet access to exclusive stories, expert opinions &
in-depth stock reportsSubscribe NowET

Unlock Access to All Exclusives with ETPrime FREE TRIAL

15 Days Free: Unlock All ETPrime Exclusives, Market Tools & ePapers

Trial offer expiring in00 : 05 : 00

I'd rather pay ₹2599 now

Uh-oh! This is an exclusive story available for selected readers only.

Worry not. You’re just a step away.

Prime Account Detected!

It seems like you're already an ETPrime member with

Login using your ET Prime credentials to enjoy all member benefits

Log out of your current logged-in account and log in again using your ET Prime credentials to enjoy all member benefits.

Unlock ETPrime's Exclusive Stories Today!

Big Price Drop! Flat 40% Off

Student Only OfferAlready a Member? Sign In nowAlready a Member? Sign In nowAlready a Member? Sign In now

Offer Exclusively For You

Save up to Rs. 700/-

ON ET PRIME MEMBERSHIP

Avail Offer

Offer Exclusively For You

Get 1 Year Free

With 1 and 2-Year ET prime membership

Avail Offer

Offer Exclusively For You

Get 1 Year Free

With 1 and 2-Year ET prime membership

Avail Offer

Offer Exclusively For You

Get Flat 40% Off

Then ₹ 1749 for 1 year

Avail Offer

Offer Exclusively For You

ET Prime at ₹ 49 for 1 month

Then ₹ 1749 for 1 year

Avail Offer

Special Offer

Get flat 40% off on ETPrime

Avail OfferAvail OfferClaim NowAlready a Member? Sign In now

Need Assistance?

Connect with an ETPrime expert for personalized support and guidance

+91 9484700004'; }); } if(listing) { var h3 = "You tried reading " + listArr.length + " locked stories in the past " + threshold + " days.", h4 = "Become an ET Prime member and don't miss out on these exclusive stories."; var html = '

' + h3 + '

' + h4 + '

' + listing + '

'; $('#paidSCWidget').html(html); var callback = $('#paidSCWidget').attr('data-callback'); if(callback && window[callback]) { window[callback](); } customDimension.dimension72 += ' | Shown SYFT no Trial_With Missed Paywalled Articles Collection'; } else { _processNormal() } } }); } else { _processNormal(); } } catch (e) { _processNormal(); } }, function () { _processNormal(); }); //console.log('storyCollectionLoad', $); }

What’s Included with

ETPrime Membership

1Exclusive Insights That Matter

Uncover the truth with our investigative stories

Make strategic moves using the real-world case studies

Read industry-specific stories to identify emerging trends

Spot opportunities with
in-depth insights that matter

• Trump temper on H-1B visas is forcing Indians to do these things to stay put in US

  What Adani’s US indictment means for India Inc’s overseas fundraising

• Why veterans like Reliance, L&T are on acquisition spree? Aswath Damodaran has an answer.

  Will China’s dollar bond sale in Saudi Arabia trump the US in financial world?

• Huawei launches its own OS to compete with Google and Apple. But can it win beyond China?

  The problem with lab grown diamonds

• Why a falling rupee is a better option for the economy

  A list of top 20 momentum stocks that have delivered massive returns in one year

2Invest Wisely With Smart Market Tools & Investment Ideas

Alpha Trade

Get daily trade ideas from SEBI-registered research analysts.

Investment Ideas

Grow your wealth with stock ideas & sectoral trends.

Stock Reports Plus

All-in-one stock research with Stock Score, peer comparison & key signals.

BigBull Portfolio

Get to know where the market bulls are investing to identify the right stocks.

Stock Analyzer

Check the score based on the company's fundamentals, solvency, growth, risk & ownership to decide the right stocks.

Market Mood

Analyze the market sentiments & identify the trend reversal for strategic decisions.

Stock Talk Live at 9 AM Daily

Ask your stock queries & get assured replies by ET appointed, SEBI registered experts.

3Stay informed anytime, anywhere with ET ePaper

ePaper - Print View

Read the PDF version of ET newspaper. Download & access it offline anytime.

ePaper - Digital View

Read your daily newspaper in Digital View & get it delivered to your inbox everyday.

Wealth Edition

Manage your money efficiently with this weekly money management guide.

TOI ePaper

Read the PDF version of TOI newspaper. Download & access it offline anytime.

Deep Explainers

Explore the In-depth explanation of complex topics for everyday life decisions.

Health+ Stories

Get fitter with daily health insights committed to your well-being.

Personal Finance+ Stories

Manage your wealth better with in-depth insights & updates on finance.

5Enjoy Complimentary Subscriptions From Top Brands

Stream new documentaries from all across the world every day.

Stories you might be interested in